Cancellation & Refund Policy
Effective for MeetFreelancers.com
Please read this policy carefully before purchasing or offering any service through MeetFreelancers.com. By using our platform, you agree to the following Cancellation & Refund Policy.
1. General Information
MeetFreelancers.com operates as a digital marketplace connecting clients and independent freelancers.
Freelancers are responsible for delivering services. MeetFreelancers provides the platform infrastructure only.
Because services offered are digital and intangible, refund eligibility depends on the agreement between client and freelancer.
2. Cancellation Before Work Starts
- If a client cancels before the freelancer begins work, a refund may be possible.
- The refund decision depends on the freelancer’s terms and any platform service fees.
- Platform processing or service fees (if applicable) may be non-refundable.
3. Delayed Delivery
- If a freelancer fails to deliver within the agreed timeline, the client may request cancellation.
- Delivery timelines begin once the client provides all required project details.
- If delays are caused by incomplete information from the client, refunds may not apply.
4. Service Not as Described
- If the delivered work significantly differs from the agreed scope, the client may request review.
- Evidence must be submitted within 7 days of delivery.
- Revisions will typically be offered first before any refund decision is considered.
- Partial refunds may be issued depending on the case.
5. How to Request a Refund
Refund or cancellation requests must be submitted via email from your registered email address, including:
- Your full name
- Project details
- Transaction ID
- Reason for refund request
Please contact us at:
support@meetfreelancers.com
Our team will review the request within 3–5 business days and respond with a resolution.
6. Non-Refundable Situations
Refunds will generally not be issued in the following cases:
- The freelancer has completed and delivered the agreed work.
- The client failed to provide required project details or approvals on time.
- Dissatisfaction based on business performance, sales, or marketing results.
- Requests made beyond the allowed review period.
- Platform service fees (if applicable).
7. Dispute Resolution
If a dispute arises, MeetFreelancers may review communication records and project scope to assist in reaching a fair resolution.
However, MeetFreelancers does not guarantee refund approval, as freelancers operate independently.
8. Policy Updates
This Cancellation & Refund Policy may be updated at any time. Continued use of MeetFreelancers.com means you agree to the latest version of this policy.
By using MeetFreelancers.com, you agree to this Cancellation & Refund Policy.